CUSTOMER INFORMATION

Warranty Policy

Every DeW & Co. watch is covered by a one-year limited warranty beginning on the date the watch is shipped. This warranty applies to the original purchaser and covers defects that arise from the materials or workmanship used in the watch under normal, intended use.

What the warranty covers

The warranty covers manufacturing defects in the movement and failures caused by faulty or defective components. If a covered issue is identified, DeW & Co. will assess the watch and, at its discretion, repair the watch or replace the affected component.

What the warranty does not cover

• Damage caused by misuse, accidents, drops, impact, neglect or improper care.
• Normal wear and tear, including scratches, scuffs, strap wear, and changes in the appearance of finishes over time.
• Damage caused by water or moisture exposure, including use beyond the watch’s stated water-resistance rating or failure to secure the crown correctly.
• Any watch opened, repaired, serviced, modified or altered by an unauthorised person or service centre.

Making a warranty claim

To request warranty assistance, contact DeW & Co. with your order details, a description of the issue and photographs or other information that may help us assess the claim.

Warranty service is subject to verification of the claim and does not extend or renew the original warranty period. This policy does not limit any rights you may have under applicable consumer law.