CUSTOMER INFORMATION

Refund and Cancellation Policy

This policy applies to pre-orders and completed purchases placed through the DeW & Co. website.

Cancellation

Once an order is placed, the order cannot be cancelled.

Refund eligibility

After completing a transaction, you have entered into a binding agreement to purchase the selected product. A refund may be considered only where the product does not match its description, arrives damaged, or has a verified manufacturing defect, subject to review and applicable law.

To submit a refund request, contact us through the public contact details and provide your order number, a clear description of the issue and supporting photographs or other evidence where requested.

Refunds

Approved refunds are returned to the original payment method after the request has been reviewed. Processing times depend on the payment provider and your bank.

Returns and defects

If your watch arrives damaged or has a verified manufacturing defect, contact us within 24 hours of receiving the shipment with clear videos, photographs and order details. We will assess the request and provide return or replacement instructions where applicable.

Any tampering with photographs or videos, including manipulation using artificial intelligence, will result in a permanent ban from placing any new order on the DeW & Co. website, the associated account will be blocked, and no refund request will be eligible.