CUSTOMER INFORMATION
Privacy Policy
Deccan Watches LLP (“Deccan Watches”, “we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, disclose and protect personal information when you visit our website, create an account, contact us or place an order.
By using the website, you acknowledge this policy. We may update it from time to time and will publish the revised version on this page.
Information we collect
- Account information: name, email address, phone number, password credentials, country, language and regional preferences.
- Order information: delivery address, order details, payment status, transaction references and customer-service communications.
- Technical information: IP address, browser and device information, approximate location, pages visited and security logs.
- Communications: information you submit through contact forms, reviews, notifications or support requests.
How we use information
We use personal information to provide and secure the website, create and manage accounts, process orders and payments, deliver products, respond to enquiries, administer memberships, send service updates, prevent fraud and comply with legal obligations. We may use aggregated or de-identified information for analytics and service improvement.
Payment information
Payments are processed by the selected payment provider, such as Razorpay or Instamojo. We do not request or store complete card numbers, CVV values or payment passwords on our servers. Payment providers process information under their own privacy terms.
Security and encryption
We apply reasonable administrative, technical and organisational safeguards. Sensitive personally identifiable information stored by the application is encrypted, access is restricted by role and security events may be logged. No internet transmission or storage system can be guaranteed completely secure.
Sharing information
We may share information with payment providers, delivery partners, technology and hosting providers, professional advisers, fraud-prevention services and authorities where required by law. Service providers may process information only for authorised business purposes and subject to appropriate safeguards.
Cookies and session storage
We use essential cookies and session storage for login, cart recovery, language and regional preferences, security and maintenance notices. We may use limited analytics or diagnostic technologies where enabled. You can control cookies through your browser, but disabling essential cookies may affect site functionality.
International users
We support customers in multiple countries. Your information may be processed in India or another country where our service providers operate. We take reasonable steps to protect information when it crosses borders and apply applicable legal requirements.
Retention
We retain information for as long as needed to provide services, maintain transaction and accounting records, resolve disputes, enforce agreements, prevent fraud and meet legal obligations. When information is no longer required, it is deleted, anonymised or securely archived.
Your choices and rights
Subject to applicable law, you may ask to access, correct, update or delete personal information, withdraw optional communications, or ask about how your information is used. We may need to verify your identity before completing a request and may retain information where legally required.
Children
The website is not directed to children who cannot legally enter into transactions. We do not knowingly collect personal information from children for independent account or purchase activity.
Contact
For privacy questions or requests, contact us through the public contact details on the Social page. Please include enough information for us to identify your request.